At jiligems, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of our platform.
Last updated: 2025. Applies to all registered players in the Philippines.
When you register an account on jiligems, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old under Philippine gaming regulations, and set up your account correctly. We also collect information you provide when you contact our support team, respond to surveys, or update your account profile at any time. Any documents you submit for identity verification — such as a government-issued ID or proof of address — are stored securely and used solely for compliance and fraud prevention purposes. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date.
When you use the jiligems platform — whether on a mobile browser or through the downloadable app — we automatically collect certain technical and behavioural data to help us operate and improve the service. This includes your device type, operating system, browser version, IP address, session duration, pages visited, games played, and transaction history. We use this data to detect unusual activity, prevent fraud, optimise platform performance, and personalise your experience where applicable. Log data and session information are retained for a limited period in line with our data retention schedule and applicable Philippine data privacy regulations. We do not use this data to build advertising profiles or sell it to third-party marketers.
All deposits and withdrawals processed through the platform generate transaction records that we are required to retain for regulatory and audit purposes. We collect details such as the payment method used, transaction amount in Philippine pesos (PHP), timestamp, and transaction status. Full payment card or e-wallet credentials are never stored directly on our servers — payment processing is handled by our trusted third-party payment partners who operate under their own security and compliance standards. We may share transaction data with payment processors, banks, or regulatory authorities when required by law or when investigating a dispute. If you have questions about a specific transaction, you can reach our support team or visit the FAQ page for guidance.
We use the personal data we collect to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver the gaming services you have signed up for. Your data also helps us comply with our obligations under Philippine law, including anti-money laundering requirements and responsible gaming regulations. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or this Privacy Policy — these communications are not optional as they are necessary for the operation of your account. Where you have opted in, we may also send you promotional messages about bonuses and new games available on the platform; you can withdraw this consent at any time by updating your notification preferences. We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects on you without your knowledge.
jiligems applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel who need it to perform their duties. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and you should also take steps to protect your own account credentials.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud hosting providers — and these partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your data to law enforcement agencies, regulators, or courts when required to do so by applicable Philippine law or a valid legal order. In the event that jiligems undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any material change in how your data is handled. All third-party recipients of your data are required to maintain appropriate data protection standards consistent with this Privacy Policy.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data held by jiligems.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable law.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can also update basic account details directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations and regulatory requirements.
You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly.
To exercise any of the rights listed above, please contact the jiligems support team using the email address displayed in the footer of this page. Your request will be acknowledged promptly, and we will respond within the period required by Philippine data privacy law. We may need to verify your identity before processing certain requests to ensure that we do not disclose or modify data belonging to another person. There is no fee for submitting a data rights request, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive. For general questions about how we handle your data, the FAQ page may also be a helpful starting point.
Our support team is ready to help Filipino players with any data privacy concerns. You can also check our FAQ for quick answers, or create a free account to start playing today.